Support & Maintenance
Quarterly Support
Ongoing support for the systems we build together, so things keep running the way they should.
What's included
- 5 hours of support per month at $150/hr
- Bug fixes, minor adjustments, and automation troubleshooting
- Overage billed at $170/hr beyond the monthly 5 hours
- Monthly hours are use-it-or-lose-it and do not roll over
- 3-month recurring term, billed monthly. 15-day notice to cancel.
Service Level Agreement
Initial response
Within 3 hours
Estimate
Within 12 hours
Resolution
Within 24–72 hours
Availability
Mon–Thu: 9:00 AM – 5:00 PM EST
Friday: 9:00 AM – 1:00 PM EST
Friday: 9:00 AM – 1:00 PM EST
Closed
Saturdays (Shabbos)
Sundays
Jewish Holidays
U.S. Federal Holidays
New features and new builds are out of scope.